If a credit card transaction is accidentally cleared with a check mark from the account register and then uncleared, how do I correct the statement balance being off?

While attempting to reconcile a credit card statement, I realized that a $69.99 transaction had been erroneously "cleared" with an accidental check mark in the register so my reconciliation was off by 69.99.  I "uncleared" the "cleared" transaction causing it to show up on the reconciliation page but when checked the reconciliation was still off by 69.99, if I "unchecked" the 69.99, then the balance was off by $139.98.  I deleted the transaction and reentered it but that didn't change anything.  Then I undid my previous reconciliation but unfortunately, now my opening balance is off by "69.99".  Any help is gratefully appreciated.  Please help.

Answer

Thanks for dropping by to the Community, sb!

As this transaction has been re-entered, we can manually mark it as reconciled on your bank register. You'll need to make sure that the transaction date matched with the reconciliation period. Let me show you how to do this. 

  1. Click on Accounting and select Chart of Accounts
  2. Form the Action column, click on Account history of the bank. 
  3. Identify the transaction to edit.
  4. In the reconcile status column (indicated by a check mark), repeatedly select the top line of the transaction to change the status of the transaction.

    Codes indicate the status of the transaction:

    • C - Cleared
    • R - Reconciled
    • Blank - Not cleared or reconciled
  5. Click Save.

Feel free to read this article for your reference: Fix an opening balance to match a bank statement.

Let me know if you have other concerns and I’m happy to help. Have a great day!

Was this answer helpful? Yes No
Default user avatars original
IntuitAika , Community Support Specialist
Employee SuperUser

No answers have been posted

More Actions

People come to QuickBooks Learn & Support for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach:

Qb community
Looking for advice from other business owners?

Visit our QuickBooks Community site.