Your administrator has not granted you access to QuickBooks Online Plus. This message shows up when I am trying to login. I can't login to see any of my clients.


Hello there, trey.gainous,

I'm here to ensure you're able to log in and view your clients account in QuickBooks.

Let's check if this issue is related to your browser, you can perform the basic troubleshooting by using a private browser. Please follow the keyboard shortcuts below:

  • For Chrome, press Ctrl+Shift+N.
  • For Internet Explorer or Firefox, press Ctrl+Shift+P.
  • For Safari, hold down Command+Shift+N.

Once done, try logging in to your QuickBooks Online account. If you're able to log in and see your client's account, then you've isolated that it's a browser related issue. Open your regular browser to clear the cache and cookies. This will remove all temporary internet files.

On the other hand, if you're accessing your client's account through your QuickBooks Online Accountant account, I'd recommend contacting the Master Administrator to check your access. 

If you're accessing your clients account as their accountant, you can check with your client if you're still added as one. If not, let them invite you again as their accountant by following the steps on this article: How to Manage an Accountant User in QuickBooks Online.

Keep me posted how it goes by leaving a comment below. I'm just around if you need help.

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IntuitRea , Community Support Specialist
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