We don't use Intuit payroll. Yet we received an email regarding Insufficient Funds. Anyone else ever get that?

Answer

Hello there, smor6655.

You received this email because it appears there was not enough money in your bank account to cover your recent purchase.

Common issues that might have caused why you received an email with regards to an Insufficient Funds are the following:

  • Wrong type of bank account (non-ACH or depository account)
  • Duplicate transactions
  • Declined transfers, and more

You can get in touch with our Customer Care Team. They have the capability to check your account and further explain to you the email you received about the Insufficient Funds.

Here’s how you can reach them:

  1. Sign in to your QuickBooks Online company.
  2. Choose Help (question mark icon) at the top right.
  3. Select Contact us to connect with a live support agent.

Keep me posted if you have any questions about the emails you received.

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IntuitKristyS , Community Support Specialist
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