Hello apsky,
The principal officer is the main contact person when setting up the bank account for electronic payments. They are also the authorized personnel to communicate with the state and federal agencies.
For QuickBooks Online Payroll, you can follow these articles on how you can enter the principal information:
For Merchant Services, I'd recommend contacting our Payments Support Team. They'l be able to guide you in entering the principal information.
You can always reach out to us if you need anything else.
