Customer paid by credit card when cards not enabled?

I don't have credit cards checked off as a payment option for some customers, only bank transfers.  I do accept credit cards for smaller invoices, but to avoid those fees, not for customers who tend to have large invoices.  

Yet a customer was somehow able to pay with AMEX for an invoice and now I'm stuck with nearly $500 in fees.  Anyone have an idea how this might have happened?  I am on Desktop Pro 2018 and definitely don't have credit cards enabled under either the customer or the invoice itself.  My only thought would be if they did a cash advance? But would QB still consider it a credit card transaction?  Any help is appreciated!


Hello there, patriotoffice,

Customers can pay via credit card once you send an invoice.

Since your QuickBooks Payments is active, it's possible that you've accidentally selected the credit card payment option when you've sent the invoice

For you to double check, I'd recommend contacting our Merchant Services Team. They can check to see if you've sent an invoice to this specific customer.

Keep me posted how it goes by leaving a comment below. I'm just around if you need help.

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IntuitRea , Community Support Specialist
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