The printer settings tab does not have my printer. How can I set up to [print?

Answer

Thank you for posting here in the Community, jjohnson0731.

I can help you with setting up your printer.

Before we set up your printer settings, make sure that your QuickBooks is updated to the latest release and the computer is connected to the printer and that the printer software is installed. You should have its latest printer drivers.

First, check if your printer can print outside of QuickBooks.

  1. Go to your Start menu and locate your Notepad.
  2. Provide some text and select File, then Print.
  3. Choose your printer and select Print.

If it works, run the QuickBooks Print and PDF Repair Tool. This tool fixes most of the common printing issues. Try to print again.

If not, check the following steps:

  1. Turn off the printer and restart your computer. Turn the printer back on.
  2. Make sure the printer paper is loaded correctly.
  3. Select the Windows Start button. Go to the Control Panel and double-click Printers and Faxes.
  4. If the printer shows Offline, right-click the printer and select Use Printer Online.
  5. Double-click the printer and if there are print jobs displayed in the queue, choose Printer, then Cancel All Documents.
  6. Close the window, then right-click the printer.
  7. Choose Properties, and click Print Test Page.

If the printer still doesn't show, check this resolve printing issues article for more information. Here's also an article about when printing from QuickBooks, the Printer Setup window does not open.

That should help you add your printer. Let me know if you are still experiencing this issue after trying those steps or if you need more help concerning the error, by leaving a comment below. I'll be here to help. Have a good day.

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IntuitMaryJoy , Community Support Specialist
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