No CPP taken from 3 hour employees ?

We have had a few employee's that all worked 3 hours or less last year and it appears quickbooks did not take CPP from them, I have checked birthdates, locations and ensured no one was exempt and  I now have a few that are unable to submit taxes,  What is going on ? Any answers in the community ?


Hi there, ["LisaD1"]

I hope it's not too late getting back to you. I appreciate you providing the approximate amount for your employee’s pay cheque.

Let’s get the CPP contribution to calculate from his pay cheque.

Here are some of the possible reasons why QuickBooks isn’t taking out the CPP from your 3 hour employee:

  • Your employee information is incorrectly entered.
  • The annual limit has been set or reached.
  • Your employee earned less than $3,500 for last year.

Since you’ve already checked his birthdates, locations, and verified no one was exempt from CPP, let’s make sure your QuickBooks Desktop and payroll tax table are updated. This way, it'll help download latest features and updates the tax table within the software.

For more information about fixing CPP incorrect deductions, you can check out this helpful article: Troubleshoot CPP Pay Cheque Deduction Errors.

The basic annual CPP exemption is $3500.00. If your employee earned less than $3,500 for last year, he isn't obliged to contribute to the CPP. For more details, you can visit the Government of Canada website to be more guided about CPP contributions.

This will help you stay compliant about contributing CPP from your employee’s pay cheques, ["LisaD1"]. I’m always here to help if you have any other concerns. Have a great day!

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IntuitRaymondJay , Community Support Specialist
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