How can I stop QuickBooks Online from changing $360 to bill and $36 to supplier credit (net check value of $324) to $395 to bill and $71 to supplier credit after saving

We have uninstalled and reinstalled the desktop software and deleted and re-created my user profile but the software is continuing to sabotage my bill payments.  Note that the payments are being saved correctly at first but after waiting a while, a review of the transactions shows that QuickBooks Online is messing with the amounts allocated to the bills and supplier credits

Error_-_Chq__74.docx

Answer

We're glad to have you here again, 123145800529929.

I'm here to help you manage vendor payments in QuickBooks Online (QBO).

It's possible that you've enabled the program to automatically apply the credits and bill payments feature on your company settings. To resolve this, you'll need to delete all transactions and recreate them.

To disable this feature, please follow these steps:

  1. Click on the Gear icon.
  2. Choose Account and Settings.
  3. Go to the Advanced tab.
  4. Click on the pencil icon in the Automation section.
  5. Uncheck Automatically apply credits and Automatically apply bill payments.
  6. Click on Save and then Done.

I've attached some screenshots, so you'll know what I'm referring to.

As a reference, you can check this article for further guidance: Manage vendor credits.

This should point you in the right direction. Please update me on how things go. I want to make sure everything you're all set with this concern.

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IntuitJane , Community Support Specialist
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