My new clients are not receiving my invoices.

I asked my client to white-list me email address as well as the domain name  Also, I sent the same invoice to two different email addresses for him and he still didn't receive it. 

This is the 4th client that has not received an invoice.  


Hello there, accounting,

I appreciate you performing some troubleshooting steps to resolve the issue.

Let's try other steps so your clients get to receive your invoices.

To start, you can have them check their junk or spam folder. If the invoice is still missing, have them unblock @intuit communications on their servers. Here's how:

  1. Send an email to
  2. Wait at least 5 minutes after requesting a new verification code to see if the email appears in their inbox.
  3. If the email does not appear after 10 minutes, you can contact your email provider to test security settings.

Since Intuit is the one sending them your invoices, you can also have your client's white-list our service email addresses to prevent missed emails. 

To know more, you can check out this article for the detailed steps: How to Make Sure you Receive Important Email Messages from Intuit (Troubleshooting for your email provider section).

Please keep me posted how it goes by leaving a comment below. I'm just around if you need help.

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IntuitRea , Community Support Specialist
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