Sign into View My Paycheck without pay stub

I apologize if this is not the right area to ask, the support page in View My Paycheck ( has no links for the community from it.

I have emails from a previous employer (no longer in business) - I needed to look at my old paystubs/w2s for tax audit, and thankfully, those are available online so I didn't need a ton of paperwork! So I followed the email's directions, went to and reset my username/password (was years ago), then tried to sign in.

. . . It wants me to enter the amount of my last pay stub.

That makes no sense - why do I need paystub info... to view paystub info? I don't have a physical paystub (why would I print it out when I can sign in to get it - or so I thought), I cannot reach my employer, and I have changed banks since then so I can't even check old information there to try and "guess" which one is the right paycheck.

Please advise on how else I can log in, thanks!

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