In qbo, I have a PO that I want to turn into a bill. When I click "Convert to Bill", it brings up the bill on the next screen but none of the pricing transfers over.

This may be a system glitch, because this part of the work flow has always worked but it does not today for some reason.

Answer

Thank you for bringing this to our attention, lmatias.

I'm here to help you resolve the error you've encountered when applying the PO to a bill.

There is an ongoing issue with the bill created from purchase order showing as blank which has been raised to our product engineers. 

First, let's troubleshoot this by using a private browser, then unlink the purchase order from the bill, then try to copy the bill once again. If this works, then I suggest clearing the cache in the one that you're currently using. 

Here’s how:

  • For Chrome, press Ctrl+Shift+N.
  • For Internet Explorer or Firefox, press Ctrl+Shift+P.
  • For Safari, hold down Command+Shift+N.

If it works, here's clearing temporary internet files and cache article for detailed guidance.

If you get the same result, I suggest reaching out to our Product Support team to receive an update about this issue and be added to the email list. Here's how to reach them: Contact the QuickBooks Online Customer Support team.

That should do it. Thank you for your patience while working on it. Let me know if there's anything else that I can help with your account by leaving a comment below. Take care and enjoy the rest of the week.  

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IntuitMaryJoy , Community Support Specialist
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