When I updated my credit card details the program has now expired my session. It won’t let me sign as it can’t find my username/password. But I could sign in here?

Answer

Welcome to the QuickBooks Community, dmhplumbing,

The login issue you have encountered is a reported incident and can be resolved within the day. Our engineers have been notified about this issue, and they're working to resolve this. 

In the mean time I recommend you to use new incognito window when trying to log in to QuickBooks Online.

Here's how:

  • Google Chrome: press Ctrl + Shift + N.
  • Mozilla Firefox: press Ctrl + Shift + P.
  • Internet Explorer: press Ctrl + Shift + P.
  • Safari: press Command + Shift + N.

If you logged in successfully, we can go ahead and clear the browser cache to get a clean slate for your browser. Let me route you to this helpful article for the steps: Delete or disable cache and temporary internet files in your web browser.

As always I recommend getting in touch with our Online Care Support to further investigate, they can pull up your account in a secure environment to further isolate the issue with the help of their tools.

Please feel free to drop your comment below if you have any other questions. 

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IntuitSheila , Community Support Specialist
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