Mileage tracking has stopped working.

I've followed the instructions offered at https://community.intuit.com/articles/1776078-fix-mileage-tracker-for-your-iphone. Everything on my phone settings is as it should be EXCEPT Significant Locations. 

Your instructions are "Make sure Significant Locations (Settings > Privacy > System Services(all the way at the bottom) > Significant Locations) is ON." There is no such setting on my iPhone. I'm up to date with iOS 12.1.4 and my Quickbooks Self Employed app is up to date. 

I have recently purchased a new vehicle and am using CarPlay for the first time. Mileage tracking stopped working the same day I purchased the vehicle. About one of every ten trips will record (or part of a trip). Could CarPlay be interfering with the app?

Answer

Hi there, yayamaine,

I appreciate you taking the steps to update your phone and QuickBooks Self-Employed app to make the mileage tracking working again.

There's one more thing you need to do, make sure to add your new vehicle information so you can track your miles.

Here's how:

  1. Select the Cogwheel on the upper left.
  2. Scroll down, then select Vehicles.
  3. Choose the Plus (+) sign on the upper right.
  4. Select the vehicle type and enter a nickname.
  5. Select Save on the upper right.

Once done, you can do a test drive to make sure that the updates work successfully.

You may also visit this page for additional information: About the Miles page and vehicle info settings.

Keep me updated on the progress by posting a comment below. I'm always glad to help.

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IntuitMaryLand , Community Support Specialist
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