Hello. On my Expenses, when selecting a supplier I have the "transaction details" suddenly disappeared. Can someone advise what to do to make them visible again please?

I cannot view all past/overdue/completed invoices on individual supplier anymore, as "transactions details" part disappeared. Now it comes on only with supplier details. Please help. :(


Hello there, katherine.amelch,

Let' me help access the transaction details section by performing the basic troubleshooting steps.

First, you can pull up your account by using a private browser to check if the issue is browser related. Please follow the keyboard shortcuts below:

  • For Chrome, press Ctrl + Shift + N.
  • For Internet Explorer or Firefox, press Ctrl+Shift+P.
  • For Safari, hold down Command+Shift+N.

After that, log in to your QuickBooks Online account then try to view the "transaction details" section by visiting the Expenses menu. If it works using the private browser, go back to your regular browser and clear the cache and cookies to remove temporary internet files.

I'm confident that by executing the basic troubleshooting, you'll be able to view the transaction details section in QuickBooks.

Should you need further assistance about features available in QuickBooks, let me know by leaving a comment below. I'm just around if you need help.

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