I am trying to make a client's self employed subscription inactive, but I keep getting an error that the client can not be deleted because they have a non zero balance.

After I click on making the subscription inactive, I am asked are you sure your want to make the client inactive.  When I click yes, I get an error that says this client can not be deleted because they have a non zero balance.  I have no idea what that means and how to change it.


Hello robbinskat40,

You can remove, add or delete your client's status anytime. However, you're unable to delete them if the client has an unpaid balance or outstanding transaction in QuickBooks,

Make sure to zero out the balance of each of your client transactions so you'll be able to set them as inactive. You might also want to check this article for more information: How to change a client's status in QuickBooks Online Accountant.

If you have any other concerns, let me know so that I can help you.

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