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jed-weiner1123
Level 1

Can I speak with a customer service rep on the phone as I've done previously?

 
4 Comments 4
Anonymous
Not applicable

Can I speak with a customer service rep on the phone as I've done previously?

Hi jed.weiner1123,

Allow me to direct you to the best place for this concern.

I suggest you to directly contact our Customer Care support, in that way, they can give you a call.

Just heads not all region have phone support, but no need to worry, as long as you request, they'll find a way for you.

In your first contact, I recommend you to inform them about your concern, so by the time they give you a call, they already know how to resolve it.

That should do it. In the mean time take care and have a lovely weekend.

ecotuff
Level 1

Can I speak with a customer service rep on the phone as I've done previously?

Hi, I signed up for the $10 a month promotion but was charged $70 a month.  Not sure why or how to resolve this.  Please call me back 

 

Thank you 

Tony Khalil 

Fiat Lux - ASIA
Level 15

Can I speak with a customer service rep on the phone as I've done previously?

@ecotuff 

How old is your QBO account?

GlinetteC
Moderator

Can I speak with a customer service rep on the phone as I've done previously?

Hi there, ecotuff.

 

I'd like to inform you that I've removed the numbers you've provided above for security purposes since this is a public forum. You can verify your subscription charges from within your account. Here's how:

 

  1. Go to the Settings icon.
  2. Select Accounts and Settings.
  3. Click Billing & Subscription
  4. Select the View payment history link.

I've included some articles that provide information about understanding subscription charges in QBO:

 

You may also consider contacting our out to our QuickBooks Online Support Team again so they can take a look into your account and go over specific charges/billing questions. Here's how to contact them:

 

  1. Go to the Help icon on the upper right.
  2. Click Contact Us.
  3. Enter "subscription charges" and then hit Let's talk.
  4. Choose either to Start a message or Get a callback.

Please feel free to leave a message if there's anything else I can help. Keep safe!