I use Intuit online payroll and I usually get a monthly email showing a breakdown for my service fee. I have not received that email for Jan or Feb. Can someone pls snd

I received an email for December 2018 Service fee charges, but I have not received one since then.

Answer

Hey there, arowsey.

Thank you for reaching out to us. Let's get your monthly email sorted out so you can have a copy of your receipt.

We actively send invoices of your monthly fees from Intuit's servers using the quickbooks@notification.intuit.com or quickbooks-email@intuit.com default email address. It's possible that Intuit's email address has been marked as spam. In this case, I recommend double-checking your junk or spam folder prior to any troubleshooting.

If you're able to see the email from there, I suggest adding @intuit IP address into your mail server. This is to allow our emails to pass through. 

As a reference, you can also check this article about setting up domains to receive Intuit email communications: Receive important email messages.

Otherwise, I recommend contacting our Payroll Support Team for further assistance. They have the tools to securely pull up your account and help send your copy of the invoice for your payroll service fee.

Here's the link to get in contact with them: https://community.intuit.com/browse/standalone-intuit-payroll-contact-us.

This should point you in the right direction. Let me know on how this go after contacting them. I'm here to help anytime. Have a great weekend.

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IntuitJane , Community Support Specialist
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