cancel
Showing results for 
Search instead for 
Did you mean: 
lhaffner
Level 1

payroll taxes not deducted suddenly

I have had two of my clients go to process their payroll and no taxes are being taken out.  I went to one and tried to do a unscheduled payroll and the taxes worked.  This did not work for another client.  What is going on in QB that the taxes are not calculating?  They are doing updates each time their are prompted to.

 

5 Comments 5
Angelyn_T
QuickBooks Team

payroll taxes not deducted suddenly

Hi, @lhaffner.

 

Thank you for sharing your experience while working with QuickBooks Desktop Payroll. I'm here to help fix and check this further for you to allow taxes to calculate correctly.

 

To single out the cause of this behavior, first, you'll need to update or download the latest payroll tax table within QuickBooks Desktop (QBDT).

 

  1. Go to Employees at the top menu bar.
  2. Select Get Payroll Updates.
  3. Put a check in the Download Entire Update checkbox.
  4. Select Update. A window appears when the download is complete.

For additional reference about downloading the latest payroll tax table, you may check this article: Download the latest payroll tax table.

 

If the same thing happens after downloading the latest tax table version, you may need to revert the paychecks created.

 

  1. Right click the employee's name highlighted in yellow under Enter Payroll Information page.
  2. Select Revert Paycheck.

a6.PNG

That should allow taxes to calculate correctly. Let me know how it goes and if you have any other payroll concerns by adding a comment below. I'll be right here to help you!

CB68
Level 1

payroll taxes not deducted suddenly

Your solution to revert paycheck did not work.  Any other recommendations?

Anonymous
Not applicable

payroll taxes not deducted suddenly

Thank you for joining in the thread, @CB68. I'm here to help share some insights about the payroll taxes that are not calculating in QuickBooks.

 

There are some instances that the payroll taxes are not calculating because of a failed update. Make sure that QuickBooks is updated to the latest release along with your Payroll Tax Table

 

If you still get the same issue, then it's possible that the payroll item for this employee wasn't set up correctly. You may refer to this article for more information: Payroll items or taxes on paycheck are not calculating or are calculating incorrectly.

 

You may also get in touch with our Desktop Payroll support so they can access your account in a secure environment. This way, our payroll specialist can determine the setup if it's affecting the calculation. They have all the necessary tools to check this further. 

 

If you may need other payroll references in the future, please feel free to check our site: Help articles for Desktop Payroll.

 

Let me know if you need further help or if you have other questions about your employee's paycheck. I'll be on the lookout for your reply.

jackpot
Level 3

payroll taxes not deducted suddenly

im having same problem. I always update (even though sometimes it claims i havent so i do it again) but suddenly this week no taxes are coming out. I have the exact same employees so nothing has changed. here i am at 6:30 pm trying to get payroll done for the morning and quickbooks is messing up. im in line for a phone call... but wow ... whats going on 

Rasa-LilaM
QuickBooks Team

payroll taxes not deducted suddenly

Hello there, jackpot.


I know how important to be able to run payroll seamlessly. Let me help and ensure that taxes are deducted from your employees’ paychecks.


Since the tax table is already up to date, we’ll have to refresh the payroll information for taxes to calculate on the paychecks.

 

  1. In your company file, tap the Employees at the top to select the Employee Center.
  2. Choose the Payroll tab and hit Select Resume Scheduled Payroll or Start Unscheduled Payroll.
  3. On the Enter Payroll Information page, right-click on the employee’s name you’re working on.
  4. Click the Revert Paycheck option.

Perform the same process for the remaining employees you wish to undo the paychecks. Once done, you can start running payroll.


If you continue to get the same result, here’s an article that contains solutions on how to get the taxes to compute: QuickBooks Desktop calculates wages and/or payroll taxes incorrectly.


Also, this link outlines the steps on how to fix when payroll items on a paycheck are calculating incorrectly.


Keep in touch if you have any clarifications or other concerns. I’ll get back to help and make sure you’re taken care of. Have a good one.

Need to get in touch?

Contact us