Glitch with the items pane on credit card/check entries

Hello there, select.

Thank you for dropping by here in the Community. I'd be glad to help you figure out what's causing the issue to happen on your QuickBooks Desktop for Mac.

I've checked here and haven't found any reports from other users with the same issue as yours. Let's perform some basic troubleshooting to isolate the problem from the items pane.

We can start with running Verify or Rebuild Data utility to resolve any data damage on your company file. For the detailed steps, I'm adding the article I recommend on this (scroll down to Step 1):

Resolve data damage on your company file.

If the problem continues, please let us know by reaching out to our Support Specialists. They'll be able to create an open investigation if needed to fix the glitch.

Here's how you can reach them:

1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
2. Choose QuickBooks Desktop for Mac.
3. Choose a topic.
4. Scroll down and click the Get Phone Number option.

Feel free to post your response if you have additional questions or concerns for me. I'll be here to help.

I'll ask QA to have a look and see if we can replicate this.