Why is the payment link not being attached to the invoices I email to my clients? I've been using this invoicing method for years and never had any problems until now.

Answer

Hi there, mashunya19,

Let’s get this sorted out so the Payment feature on your invoices is back up and running.

To help us resolve the problem, kindly check if your QuickBooks release version is up to date. Once verified, let’s check if online payment preference settings are turned on.

Here’s what you’ll need to do:

  1. Go to the Edit menu at the top.
  2. Select Preferences from the drop-down menu.
  3. Click Payments from the list.
  4. Go to the Company Preferences tab.
  5. In the Online Payments section, make sure all the payment methods you'd like to use are checked.
  6. Click OK.

Once done, go ahead and email your invoices. That should already have the payment link.

For additional reference, I’m attaching helpful articles that you can check on for more detailed information:

Keep me posted on how things go, I’ll be sure to get back to you. Have a great day!

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