How i can have the information backup of my account?. I lost it with the renovation

I need to now how to obtain the information that i couldn't find after the renovation. Besides i have 2 accounts but i need only one. I have to be sure that i have the account with all the information. The other will be cancelled. Please let me know how to do that?

Answer

Hello there, navarro.luisa,

The security of your data is our first priority. QuickBooks Online (QBO) automatically backs up your data while doing your business online.

You can check out this link for the brief explanation with how we keep your data complete secure: Is my QuickBooks Online data secure?.

With that being said, you can log in to your account and make sure to use the correct user ID and password. If you can't remember your login credentials, simply reset them by clicking the I forgot my user ID or Password link.

To cancel the other QBO subscription:

  1. Sign in to QBO as an admin user.
  2. Click the Gear icon. 
  3. Under Your Company, choose Account and Settings.
  4. Select Billing and Subscription.
  5. On the QuickBooks section, click Cancel.
  6. Select Continue to Cancel, then Continue to Cancel again.
  7. Answer the exit survey questions, scroll down, and then click Confirm Cancel.

You'll receive an email confirmation that you've canceled your account.

Feel free to visit this page to learn more about the cancellation process: Cancel your QuickBooks Online subscription or trial.

If you have QuickBooks Desktop and want to export data from QBO, you can check this out for the detailed steps and screenshots: Export data file from QuickBooks Online to Desktop.

Stay in touch if you have follow-up questions. I’m here anytime you need help.

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IntuitMaryLand , Community Support Specialist
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