error message "ReferenceError: auth is not defined" in payroll

I am getting the error message when I try to enter banking info for a new contractor in payroll. I get it when I try to click either "call me" or "text me" to get the security key sent to me

Answer

Thanks for bringing this situation to our attention, chris,

Let me get the help you need in entering contractors bank info.

To get this be fix, we can perform some basic troubleshooting steps like using an incognito/private browser.

Just follow the keyboard shortcuts below to open a private browser:

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Internet Explorer: press Ctrl + Shift + P
  • Safari: press Command + Shift +N

Once able to open a private browser, try to access your account again and enter bank info. However, if you’re getting the same challenges, I’d recommend contacting our Customer Care support for assistance. They have the necessary tools to pull up your account in a secure environment and determine what caused the error.

To contact us, here’s how:

  1. Click Help icon on the top right.
  2. Click Contact Us at the bottom.

For additional information, I’m attaching a great resource about Service Key that you can check on: Service Key feature.

If you have any other questions, please feel free to reach back out. Have a great day!

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