When I search and select a sales order from the sales order list, it doesn't open the one I chose, it opens the one that was highlighted before searching. Help?

We have 730 sales orders in our system. When we attempt to open a past sales order (with intention to copy it for a future date), instead of opening the one we chose, (either by double clicking or by pressing "Select Sales Order", it opens whichever line was highlighted prior to searching. This is only occurring the host computer, not on the server.

Answer

Hello there, info,

Please be informed that this is a reported issue which results to the inability to open your chosen sales order. Our Product Team is currently investigating this behavior to make sure we'll come up with a fix as soon as possible.

As a workaround, you can locate the sales order in the customer history. Here's how:

  1. Go to the Customer menu, then select Customer List.
  2. Choose Edit.
  3. Select Customer history.
  4. Click Sales Order, then select to open the specific sales order transaction.

Once done, you'll be able to open the sales order you want to copy for a future date.

I'd also recommend contacting our QuickBooks Point of Sale Team to help us resolve the problem. They can add your company to the list of affected accounts so that you’ll receive updates via email.

I'll also get back to you on this post once I get a notification that the issue is resolved.

I appreciate your patience while we're working on this. Please do not hesitate to leave a comment if you have further questions. I'm just around if you need help.

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IntuitRea , Community Support Specialist
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