i want to open a cancelled client how should i do it

Answer

Hello there, yearroundtax

Let's go to your client's account and reactivate it.

When it's a standalone payroll under Intuit Online Payroll, you can open it once you're an authorized user and you still has your log in credentials. Simply enter your User ID and Password to this website: https://iop.intuit.com/login/login2.jsp.

If you can't remember your login credentials, you can reset them by clicking the I forgot my user ID or Password link. 

On the other hand, if it's under your Intuit Online Payroll for Accounting Professionals account, you can visit Clients List, then locate your client's account under your Inactive Clients.

Since it's already cancelled, please be reminded that you can only view archive forms, and reports. To use it again, you'll need to reactivate the subscription by entering a credit card information if prompted, or you can contact our Intuit Online Payroll Team for further help.

For additional information, check out this article: Cancel and reactivate your Online Payroll account (Reactivate Online Payroll subscription). This article contains steps on how to reactivate payroll.

Should you need further assistance in accessing your client's account, let me know by leaving a comment below. I'm just around if you need help.

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