I am being billed under [removed] but it says I don’t have an account

I can’t login under [removed] but I am being billed

Answer

Thank you for posting here in the Community, eslrealty.

I can help log into your subscribed account.

Are you referring to QuickBooks Self-Employed? If so, please try to check if you are signing in on the right mobile application by uninstalling the current app that you have, then reinstalling it using the link that I'll be providing below:

However, if you get the same result, there may be a typo on the email address that you've used when subscribing.

To help you with verifying and processing the email change request for this account, I recommend contacting QuickBooks Self-Employed product support. They have more tools that can check the account. 

You can provide them the order/license number you've received from the first month of your subscription so they'll easily locate the account in a safe and secure environment.

That should help you log in to your account successfully. Let me know if you are still experiencing this issue after trying those steps or if you need more help concerning the error, by leaving a comment below. I’m always here to assist. Take care and enjoy the rest of the day.

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IntuitMaryJoy , Community Support Specialist
Employee SuperUser

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