I am being billed under [removed] but it says I don’t have an account

I can’t login under [removed] but I am being billed


Thank you for posting here in the Community, eslrealty.

I can help log into your subscribed account.

Are you referring to QuickBooks Self-Employed? If so, please try to check if you are signing in on the right mobile application by uninstalling the current app that you have, then reinstalling it using the link that I'll be providing below:

However, if you get the same result, there may be a typo on the email address that you've used when subscribing.

To help you with verifying and processing the email change request for this account, I recommend contacting QuickBooks Self-Employed product support. They have more tools that can check the account. 

You can provide them the order/license number you've received from the first month of your subscription so they'll easily locate the account in a safe and secure environment.

That should help you log in to your account successfully. Let me know if you are still experiencing this issue after trying those steps or if you need more help concerning the error, by leaving a comment below. I’m always here to assist. Take care and enjoy the rest of the day.

Was this answer helpful? Yes No
IntuitMaryJoy , Community Support Specialist
Employee SuperUser

No answers have been posted

More Actions

People come to QuickBooks Learn & Support for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach:

Qb community
Looking for advice from other business owners?

Visit our QuickBooks Community site.