What is going on with the wholesale billing for payroll?
In the past, we had been billed for client's payroll at a rate of $19.50 + $2 per employee per month ("pe/pm"), but now the summary client screen shows payroll is $17.50 + $4 pe/pm up to 10 employees, then then $2.50 for 11+, but my invoice summary shows I am being billed for $17.50 + $3.60 pe/pm, but the actual amounts billed are weird, like $87.23 and $46.32. I can't figure out how to bill my clients! I tried calling and was told I had to speak to my elite care specialist, but she is not returning my calls/emails.
Also, what triggers the removal of an employee for the pe/pm fee? (Making them inactive? Entering a termination date? Just not cutting them a check that month? Do they stay on until the end of the year?)