What is going on with the wholesale billing for payroll?

In the past, we had been billed for client's payroll at a rate of $19.50 + $2 per employee per month ("pe/pm"), but now the summary client screen shows payroll is $17.50 + $4 pe/pm up to 10 employees, then then $2.50 for 11+, but my invoice summary shows I am being billed for $17.50 + $3.60 pe/pm, but the actual amounts billed are weird, like $87.23 and $46.32.  I can't figure out how to bill my clients!  I tried calling and was told I had to speak to my elite care specialist, but she is not returning my calls/emails.


Also, what triggers the removal of an employee for the pe/pm fee?  (Making them inactive? Entering a termination date?  Just not cutting them a check that month? Do they stay on until the end of the year?) 

Answer

Hello there, lcarmichael,

We need to check your account to confirm how we billed your clients for the payroll and how the charges are calculated. I suggest contacting us again to  view and discuss this sensitive information with you.

To contact us, please go to the Help menu at the top, then select the Contact us button.

On the other hand, We only charge the employee fee per month when you create paychecks for your employees.

Should you have other concerns about payroll in QuickBooks, please don't hesitate to leave a comment below. I'm just around if you need help.

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IntuitRea , Community Support Specialist
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