I'm trying to set up direct deposit for one of my companies. I get through the entire screen, but when I click the "submit" button, nothing is happening. What's wrong?

Answer

Thanks for bringing this situation to my attention, sfinley,

Let me get the help you need to ensure you’d able to set up Direct Deposit.

To set up Direct Deposit, here’s what you’ll need to do:

  1. Go to the Employees menu, choose My Payroll Services, then Activate Direct Deposit.
  2. In the Verify Your Company Information section, click Edit, then complete and review the form.
  3. Choose View Agreement. Once looked over, select the I have read and agree to the terms of service agreement checkbox.
  4. In the Check Security Limits section, answer the questions provided.
  5. Select Submit. (f nothing happens after selecting Submit, remove all the information on the form. This includes information from the Edit links. Manually re-enter the information, then select Submit again.)
  6. A Confirmation page appears with the Next Steps instructions, which you can print.
  7. Select Return to QuickBooks at the bottom.

That’s it! For more detailed steps, here’s an article that you can check on: Set up direct deposit.

If you need further assistance with the steps above, I'd recommend contacting our Customer Care support. They have the necessary tools like screen sharing to walk you through.

To contact us, here's how:

  1. Click Help, then choose QuickBooks Help.
  2. Click on Contact us link at the bottom.

Please let me know how it goes. I’m always here to help. Have a great day!

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