What happens to messages sent from a bill in QB to one of the users? We get an email saying there's a message in QB, but how does one find the message?

I uploaded a supplier invoice to the bill record in QB, sent a message to the other user to check it.  The notification email arrived and we clicked on the link to open QB but its just the dashboard and doesn't highlight anything. How are you meant to find the transaction?

Answer

Hello there, Gail,

You'll need to copy the link inside the bracket included in the email. You will be routed to the page where you can see the transaction. If not, you can use the Advanced search and copy the reference number instead.

Here's how:

  1. Click the Search icon.
  2. Click the Advanced Search link.
  3. Enter Reference Number.
  4. Click Search.

Please feel free to leave a comment below if you need any further assistance locating the transaction.

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IntuitMaryL , Community Support Specialist
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