app shuts down every time I try to open it on iPhone and iPad. Never happened before. What's up?

Answer

Thanks for reporting this to us, steven.szuch,

I want to make sure you regain access to our app.

Using your QuickBooks Self-Employed app via iPhone and iPad, please make sure that the device's operating system is up to date. This can help ensure that the app is properly working.

Once verified, I’d recommend to uninstall and reinstall the app. Once done, kindly try to access your account again.

However, if the same challenges persist, I invite you to contact our QuickBooks Customer Care support. They have the necessary tools to pull up your account in a secure environment and determine what caused the error.

To contact us, here’s how:

  1. Sign in to your QuickBooks Self-Employed account.
  2. Click Assistant at the top right.
  3. Type talk to human.
  4. Choose your preferred support method.

Please feel free to reach back out if you're running into issues or have questions about QuickBooks Self-Employed, I’d be happy to assist.

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