I have an active subscription in my iTunes by anytime I log into the app it says I need to reactivate or get a new subscription. I’ve already deleted and reinstalled.

I restarted my subscription in iTunes Which is connected to my PayPal account. I have screenshots attached below. I am not sure why the price difference - but I just reactivated my subscription through my iTunes account and the app is still asking me to update my billing info or get a new subscription. I have tried signing out and signing back in, I deleted the app and reinstalled - nothing g has fixed it. It’s almost been a week since I reactivated my subscription and haven’t been able to use the app. 

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Answer

Thank you for posting, dtscher09.

I can help you with logging in to your subscribed account successfully in your IOS.

To isolate the issue, try uninstalling the app that you currently have and reinstall using the link that I'll be providing below. After reinstalling, try to sign in once again. Here's the link for the mobile app:

You may also check your account through the web using this link: https://selfemployed.intuit.com/login

That should help you log in to your subscribed account successfully. Let me know if you are still experiencing same error by leaving a comment below. I'm always glad to help in any way I can. Have a wonderful day. 

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IntuitMaryJoy , Community Support Specialist
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