My primary payment method is my Google play account for my monthly QuickBooks subscription. No funds when QB tried to take $. Now $ is on there and QB hasn't tried again

Since my subscription is locked out I can't login from app or online. QuickBooks needs to try and take the payment out of my primary payment method so I can get my account back on

Answer

Appreciate your time raising this to our attention, ramseyt50,

Let me connect you to our Support Team to take a look into your account to verify this information.

This is to ensure that your Billing concern will be checked and properly traced since this is a public forum and we don’t have visibility in pulling up account information.

It would be best to contact our QuickBooks Self-Employed Support team. They'll be able to pull up your account in a secure environment.

To contact us, here’s how:

  1. Sign in to your QuickBooks Self-Employed account.
  2. Click Assistant at the top right.
  3. Type talk to human.
  4. Choose your preferred support method.  

Feel free to reach back out if you have future concerns regarding your QuickBooks Self-Employed account. Have a great day!

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