There is no value in Box 26 for CPP insurable earnings on the T4 when there should be. I can manual change it but it reverts to 0 when I go to print?


Thanks for reaching out to us here in the Community, tbkarst

Let’s get the box 26 amount for CPP insurable earnings to show up on the T4.

Here are the possible reasons why the box amount doesn’t calculate:

  • The employee information is incorrectly entered.
  • The annual limit has been set or reached.

To help resolve this, let’s first make sure your QuickBooks Desktop and payroll tax table are updated.

Second, let’s verify if the correct information is entered for each employee. Here’s how:

  1. Go to the Employees menu at the top.
  2. Select Employee Centre.
  3. Double-click on an employee’s name .
  4. Select the Personal tab. Ensure that the correct SIN number and date of birth are entered. Please take note that CPP only calculates on employees between 18 and 70 years of age.
  5. Go to the Employment Info tab. Ensure the correct hire date is entered.
  6. Select the Payroll Info tab. Click Taxes and TD1. Ensure the boxes are checked beside Employment Insurance and Canada Pension Plan.

Lastly, let’s determine if an employee has reached their yearly CPP contribution limits. Here’s how:

  1. Go to the Reports menu at the top.
  2. Select Employees & Payroll.
  3. Click Employee Earnings Summary.
  4. Review what the employee has contributed so far in the calendar year.
  5. Cross-reference with the latest CPP and EI maximum limits from the payroll tax table article.
  6. If an employee is over or at the limit, QuickBooks Desktop will cease to calculate amounts for this deduction.

Once done, you can print the T4 back to check if the box 26 amount will appear.

For more information, you can check out this article: Troubleshoot CPP Pay Cheque Deduction Errors.

Stay in touch with me how it goes on your end, tbkarst. If you have other concerns, please let me know. I’m always here to help whenever I can. Have a good day!

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IntuitRaymondJay , Community Support Specialist
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