An employee gave me the wrong routing number for her bank.The routing number does not go with any other bank. When will Quickbooks refund the net pay amount?


Thank you for posting here in the Community, sarap316.

Let me provide some information about getting the funds for this incorrect payroll transaction.

You'll typically get the funds within 7-10 business days. If the routing number of the bank that your employee provided was closed or inactive, the funds will be put back in your account.

However, if it did go through, I suggest calling our Payroll Support. They have the tools that can check your employee's account and the status of your payroll in a safe and secure environment.

For future reference, here's how you update your employee's direct deposit bank information:

  1. Open the paycheck and go to the Paycheck Detail window.
  2. Uncheck the Use Direct Deposit option on the paycheck detail and click Save, then Save & Close.
  3. Open the paycheck again and select the Use Direct Deposit option
  4. Click Save.

Check this article for detailed guidance on how to edit your direct deposit:

That should fix it. Let me know if follow-up questions about your employee’s direct deposit by leaving a comment below. I’m always glad to help in any way I can. Take care and have a wonderful day.

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IntuitMaryJoy , Community Support Specialist
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