Why is QuickBooks POS (Desktop) allowing return of one items from same sales receipts more than once. Item summary report shows a negative sales figure for that item?

I was able to return one item in same sales receipt twice. I sold one item (Qty  = 6). Returned it twice mistakenly and now in item summary it shows negative sales figures.

Answer

Thank you for posting, sawadh.

Let me provide some information about what causes the negative sales figure for your items.

QuickBooks has no control on the number of times you'll process the return. This negative figure was caused by how you process it. Here are the ways on how to process returned items:

To correct or reverse this returned item, I suggest reaching out to our Support Team. They can view your account in a secure environment and help you with the process. Check this article on how to reach them: Intuit Support Professionals.  

That should get you in the right direction. Let me know how the call goes. If you have other concerns about your account, let me know by leaving a comment below. I wish you continued success with your business. Enjoy the rest of the week.

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IntuitMaryJoy , Community Support Specialist
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