Why are my transactions from my bank not showing up correctly on quick books. I'm showing double deposits which is it making it seem like I'm making more income

Answer

Hi there heatherlee9703,

Financial institutions communicate with our system which can sometimes lead to duplicate transactions.

While our engineers are working to improve these connections here are some of the things that you can do to resolve duplicate transactions.

First, you can double check your bank statement by logging in to your bank’s website.

On the bank statement section, if you have that transaction twice, this indicates that your data came in correctly. If you only see the transaction once, then you may have your bank account connected twice.

You can also check for duplicate accounts by going to Bank Accounts, if there’s only one bank account showing then its good but if there’s two connected bank account then you can hide the extra account.

To hide an extra bank account, here’s how:

  1. Choose the Gear icon at the top.
  2. Select Bank Accounts under Transactions.
  3. Find the account you want to hide, then toggle ON the Hide option

Then, you can delete the duplicate transactions, here’s how:

  1. Select Transactions.
  2. If there are possible duplicates, you will see a note at the top. Select Delete duplicate transactions.
  3. Select each group of duplicates and mark the copy you want to keep.
  4. Select Keep marked transactions.

Here’s a helpful article, in case you’ll need a reference: Handle duplicate transactions in QuickBooks Self-Employed.

I'm always available here anytime you have further questions or concern. Wishing you all the best.

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IntuitGlenn , Community Support Specialist
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