I need assistance with cancelling my account and refund.

I'm trying to cancel my self-employed QB account, but I do not see "subscriptions" in my iTunes settings. Also, I just purchased this product and would like a refund issued. Thank you. 

Answer

Thank you for trying QuickBooks Self-Employed, mccassel.

I can help you cancel your QBSE account in a few easy steps.

If you don't have it on your iTunes settings, you've probably subscribed through the web and not the mobile application. Check the steps below on how to cancel through the web:

  1. Open QBSE in a web browser.
  2. Go to the Gear icon at the top
  3. Select Billing Info and click Cancel now.
  4. Provide a reason for canceling the account.
  5. Select Cancel subscription, and then Cancel subscription one more time.

See this Cancel your QuickBooks Self-Employed subscription article for more information. 

About the refund, I suggest reaching out to our QBSE Support team. They have the additional tools that can check your request and process you a refund in a private and secure environment. 

Please note that once you have canceled, you won’t have access to your data. We recommend saving what you need prior to canceling. 

That should help you cancel the account. Let me know how it goes after trying those steps by leaving a comment below. I'll be here to help. Have a wonderful day. 

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IntuitMaryJoy , Community Support Specialist
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