I'm setting up a new employee in QBs. After entering their direct deposit info, I'm asked for a PIN before closing. Why is it asking for a PIN number?


Hello there, ailsaizan,

I'd be glad to share with you some information about why QuickBooks is asking for a PIN.

The Direct Deposit PIN is your company's password for your payroll service. You're asked to enter it every time you send payroll and add the bank account information of your employee. 

The Personal Identification Numbers are issued for your company's security to prevent unauthorized transactions from your bank account. This contains 8 to 12 characters, one number, one letter, and no special characters.

To get these numbers, you must download the PIN request form and provide the following information:

  • Must be signed by the Primary Principal or Secondary Principal.
  • Indicate the EIN (Employer Identification Number) of the company.
  • Photocopy/Picture of any government-issued ID (e.g. driver's license) of the Primary Principal.

Then, send the requirements to: 

  • Fax: 1-520-901-6918
  • Email: TucsonDDService@intuit.com

Within 24-48 business hours of receiving your form, Intuit will provide the new PIN by email. Once you've received it, please go through this article for the detailed steps in customizing your current PIN: Change PIN for processing direct deposit payroll.

To learn more about setting direct deposit for employees, feel free to read this article: Set up, edit, and remove direct deposit for employees in QuickBooks Desktop.

Let me know if there's anything I can help you with concerning payroll. I'm always around whenever you need help.

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IntuitMaryLand , Community Support Specialist
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