Bank Feeds stop from Paypal

We successfully set up PayPal feeds and they were working for a few months without any issues. 


However, recently the feeds have stopped working. 


Could you explain why this may have happened, and what can be done to fix this?

Answer

Hello there, jlandry,

Here are some possible reasons why PayPal stopped sending bank feeds and let me you provide some steps how to fix it.

  • Some Financial Institutions (FI) don't post transactions until later in the day or the next morning.
  • If the transactions are the most recent ones, wait at least 24 hours until your bank makes them available.
  • If your online banking transactions are in pending status, you can verify them via online or also by contacting Paypal if needed.

To fix this, the first thing you'll need to do is to perform the basic troubleshooting by using a private browser to check if the issue is browser related. Please follow the keyboard shortcuts below:

  • For Chrome, press Ctrl + Shift + N.
  • For Internet Explorer or Firefox, press Ctrl+Shift+P.
  • For Safari, hold down Command+Shift+N.

After that, try logging in to your QuickBooks Online account then manually update your bank register by clickng the Update button up to two to three times to see if all transactions are uploaded to QBO. If it works using the private browser, go back to your regular browser and clear the cache and cookies to remove temporary internet files.

If you've tried all the steps above and your still unable to update your PayPal account, you can manually bring in transactions using WebConnect. Let’s download the transactions from your bank, then log in to QBO and upload the WebConnect file:

  1. Login to PayPal's website.
  2. Click on Activity, then choose Detailed at the top right corner.
  3. Select Activity export in the Statements drop-down.
  4. Choose a custom date range and select Download history then save the file.
  5. Once done, log in to QuickBooks Online.
  6. Go the Banking tab and choose Upload.
  7. Under Browse, select your transaction file.
  8. Click Yes on the notification asking if you want to import now.
  9. Hit Let’s go when you get the Import Completed window.

You will be routed to the Downloaded Transactions window where the imported transactions will appear under the For Review tab.

If you've encountered a specific error code or message, you can refer to this article on how to troubleshoot it: Common Online Banking Error Codes for Downloaded Transactions (Bank Feeds).

You can also check out this article for more details:  Banking Transactions are Duplicates, Missing, or Wrong or Bank Balance Not Updating.

You'll be back to business in no time, jlandry. Keep me posted if there's anything else you need. I'm just around if you need help.

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