Are we able to download the past receipt photos in bulk? (not one by one as it will be massive)

1. Are we able to download the past receipt photos in bulk? (In case the receipt was lost or misplaced)

2. If we are not able to download the past receipt photos, how do you retain our records for 5 years? 

3. If we want to stop using quickbooks after a while, are we required to pay the monthly subscription fee until 5 years duration is over?

Answer

Hi Kataoka,

Downloading previous receipts in bulk is unavailable in QuickBooks Online (QBO) Singapore. 

You'll receive an email for the monthly subscription from Intuit. If you want to have a copy of your past invoices, you can contact us to request for them.

Here's how: 

  1. Go to this link https://help.quickbooks.intuit.com/en/contact.
  2. Type Billing on the question box.
  3. Click Search.
  4. Click Send Email.
  5. Fill in the necessary information. In the Tell us more about your question box, provide more details such as the month and year of the invoices that you want to receive.
  6. Click Ask Question.
Also, if you want to stop using QBO, you can always cancel your account so you won't be charged. Here's an article for detailed steps: Cancel your subscription.

You might also want to check this article for additional information: What happens  to my QuickBooks Online data after I cancel.

Leave a comment below if you need anything else. I'll be right here to help you.
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IntuitMariaS , Community Support Specialist
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