I have an undelivered W-2, contacted the employee and obtained a new, updated address. How I correct it?


Thank you for posting here in the Community, mvanimalhospital.

    Let me help you correct the address on the undelivered W-2. 

    To correct the address on the W2, I suggest contacting our Product Support Team. They have the necessary tools that can update your employee's information in their W-2 in a safe and secure environment. 

    Our support experience was recently updated. To reach them, you'll have to sign in to your account, select the Help icon on the top right and click the Contact Us at the bottom of the panel. Check this article for more information: Contact the QuickBooks Online Customer Support team. I've also added a screenshot below for your reference. 

    That should get you in the right direction. Let me know how it goes. If you have any additional questions about your account, don't hesitate to leave a comment below. Have a great rest of the day. 

    Was this answer helpful? Yes No
    IntuitMaryJoy , Community Support Specialist
    Employee SuperUser

    No answers have been posted

    More Actions

    People come to QuickBooks Learn & Support for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

    1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
    2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
    3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
    4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
    5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

    Select a file to attach:

    Qb community
    Looking for advice from other business owners?

    Visit our QuickBooks Community site.