Is there a better workaround for accepting the return of an item sold at HQ in a remote store aside from making a quantity adjustment?

The remote stores cannot see the sales history of other remotes or HQ so they get a blank screen when they try to scan a sales receipt from another store. In the case of a return or exchange this means we cannot generate a new receipt for the customer and my reports are getting thrown off by items vanishing out of inventory with adjustment memos. In 5 years this has only happened a couple of times. I looked around the community but I had not seen this specific question asked so I am hoping someone has a better solution they will share. 


Hello there, andrew,

A remote store can only access its own sales history. This means you can't view the history of the other stores. Please know only the HQ has this ability.

Aside from creating a quantity adjustment, you can click the Make a Sale button, add the items need to refund, then click Return item. This way, you'll be able to accept a returned or exchange of items.

For additional information, you can go through this article: Record returned or exchange of items in Point of Sale.

To learn more about remote store, you can read through this article for more details: Store Exchange Overview.

That will answer your concern for today.

Let me know if you need clarifications by leaving a comment below. I'm always around whenever you need help.

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IntuitMaryLand , Community Support Specialist
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