Is there a way of stopping a script error when opening a new company - relates to a community web address and happens every time an entity is accessed?

This error message will eventually stop appearing but then begin again the next time a company is opened. How do we prevent this from occurring? There is a specific URL ooxbu36397.i.lithium.com/community - we want to stop this from happening if we can!

script_error.png

Answer

Hi there, Priley.

Let’s work together to get rid of the Script Error so you can successfully open your company file.

Errors like this occur when QuickBooks tries to connect to your Internet Explorer but is blocked by webpage issues. To stop this from happening, we can try configuring your Internet Explorer by following these steps:

  1. Open Internet Explorer.
  2. Click the Tools (gear) icon, then select Internet Options.
  3. Go to the Security tab.
  4. Click the Trusted Sites icon.
  5. Select Sites and then enter *.intuit.com and *.lithium.com.
  6. Uncheck the Require server verification (https:) for all sites in this zone box.
  7. Select Add.
  8. Click Close, then OK.
Once done, try to open your new company file again. 

Keep me in touch if there's anything else I can assist you with.

Was this answer helpful? Yes No
Original
IntuitKristyS , Community Support Specialist
Employee SuperUser

No answers have been posted

More Actions

People come to QuickBooks Learn & Support for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach:

Qb community
Looking for advice from other business owners?

Visit our QuickBooks Community site.