credit card denied

Intuit has emailed me a few times saying the credit card charge of $360 would not clear with American Express.  I have spoken to American Express and they said only a $1.00 charge was requested, twice, and the $360 was never denied.  Please contact me anytime. If needed, we will use a different credit card.  Thanks, Bob  

Answer

I’m pleased to have you here in the Community, bullozk

I appreciate you contacting American Express to help confirm the $360.00 charge that wasn’t denied on their end.

Let's get you to our payroll specialists to check the credit card charge that was denied.

Reviewing the charge needs pulling up your account. This requires sharing sensitive information and as this is a public forum, I’d suggest contacting our QuickBooks Desktop Payroll Support Team.

From there, they’ll be able to verify why the charge wouldn’t clear with your bank. They can also provide options if you’ll need to use a different credit card or not.

To get their most up-to-date contact information, here’s how:

  1. Go to https://payroll.intuit.com/support/contact/?infoSrc=qs&service=16.
  2. Select your QuickBooks Desktop Payroll version.
  3. Choose Account.
  4. Click View Contact Info.

Please update me on how the call goes, bullozk. If you have follow-up concerns, feel free to add a comment below. I’m always here to help. Have a great day!

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