Why missing info?


I appreciate you letting me know on this issue, jbaba,

I’d like to investigate this situation and find out why your info is missing.

May I ask what specific info you’re missing? This is for me to properly address your concern.

If you’re missing bank transactions, we can perform manual refresh into your bank account. Here’s what you’ll need to do:

  1. Click Banking from the left menu.
  2. Click the Update button from the upper right hand.

Once done, kindly repeat the same steps for at least 3 times and another in the next 24 hours to allow the bank to regain its connection.

If the transactions are still not posted into your register after completing the steps above, I invite you contacting QuickBooks Customer Care support for them to further check your account and determine what caused the problem.

To contact us, here’s how:

  1. Click Help icon on the top right.
  2. Click Contact Us at the bottom.

However, if you mean something else, please don’t hesitate to reach back out and provide more details. Have a great day!

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