My on-hand Quantity does not match my Available quantity even with no pending actions on the products. How do I correct this?

Answer

Hello there, hhparts.kw,

Let's toggle your customer order preferences to correct the quantity of your products.

The on-hand quantity will not match the Available quantity if there are transactions under customer's order. Since there's no pending transactions, we can resolve this by toggling the preferences. Here's how:

  1. Go to File.
  2. Select Preferences, then choose Company.
  3. Under General, unchecked the boxes for Customer Sales Orders, Layaways, and Work Orders. (Please see attached file below)
  4. Once done, Click Save.

Once completed, perform the steps again and this time, "checked" the preference under General.

That'll keep you going, hhparts.kw. By performing the steps above, you'll be able to fix the quantity of your products.

Please let me know if you need further assistance in correcting the inventory count of your products in QuickBooks.  I'm just around if you need help.

Was this answer helpful? Yes No
Original
IntuitRea , Community Support Specialist
Employee SuperUser

No answers have been posted

More Actions

People come to QuickBooks Learn & Support for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach:

Qb community
Looking for advice from other business owners?

Visit our QuickBooks Community site.