My on-hand Quantity does not match my Available quantity even with no pending actions on the products. How do I correct this?


Hello there,,

Let's toggle your customer order preferences to correct the quantity of your products.

The on-hand quantity will not match the Available quantity if there are transactions under customer's order. Since there's no pending transactions, we can resolve this by toggling the preferences. Here's how:

  1. Go to File.
  2. Select Preferences, then choose Company.
  3. Under General, unchecked the boxes for Customer Sales Orders, Layaways, and Work Orders. (Please see attached file below)
  4. Once done, Click Save.

Once completed, perform the steps again and this time, "checked" the preference under General.

That'll keep you going, By performing the steps above, you'll be able to fix the quantity of your products.

Please let me know if you need further assistance in correcting the inventory count of your products in QuickBooks.  I'm just around if you need help.

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IntuitRea , Community Support Specialist
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