I was charged $19.95 for an account fee. I’ve used GoPayment for 9 years & I don’t think I was ever charged this fee. Is it a new fee or have I missed it over the years?

*Update- Issue resolved after calling customer service. There was an error with some accounts this month and I will be refunded for the charge. 

Answer

Welcome to the QuickBooks Community, nymindseye.

I'm here to share some information about the Payments fee and guide you to the right support.

Charges may vary depending on sales volume and the amount processed with a credit card. Please know that fees are drafted when you sign up with Merchant Services.

Since you're concern requires gathering of personal information to check your account, I recommend contacting our Merchant Services Support Team. They have additional tools and resources that will help you identify the charge.

Here's the link to get their contact information: https://community.intuit.com/browse/payments-contact-us.

One of our agents will be able to pull up your billing information and provide further details about the charge.

This should point you in the right direction. Please let me know if you have any other concerns. I'll be around to help. Take care.

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IntuitJane , Community Support Specialist
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