Why do you think that some of the employees are having the tax taken out and others not when they have all been added the same way?


Good day, deanne.

I'm here to ensure your taxes are calculating correctly when running payroll. Let's get this sorted out.

Just to clarify, what specific tax is not calculating in QuickBooks Desktop? It's possible that the employee's name is highlighted with a yellow background when running a payroll. This happens when you've initially entered some payroll information and closed the window. 

In this case, you will have to remove the information or reverting the paycheck. Before doing so, let's ensure that you've installed the latest tax table before creating paycheck.

Here's how:

  1. Go to Employees.
  2. Choose Get Payroll Updates.
  3. Make sure the Download Entire Update checkbox is selected in the Get Payroll Updates window.
  4. Click on the Download Latest Update button.
  5. Then, click on OK to close the QuickBooks Desktop Information window.

Then, let's go back to creating paycheck by following these steps:

  1. Go to Employees, select Payroll Center and choose Pay Employees tab.
  2. Click the Resume Scheduled Payroll button.
  3. Right click on the employee's name and select Revert Paycheck.
  4. Click Finish Later.

I've added some screenshots below to help you with the process.

If you get the same results, let's follow the additional troubleshooting steps outlined in this article: QuickBooks Desktop calculates wages and/or payroll taxes incorrectly.

That should do it. Keep me posted how it goes by leaving a comment below. I'll be sure to get back to you. Have a great day.

Was this answer helpful? Yes No
IntuitJane , Community Support Specialist
Employee SuperUser

No answers have been posted

More Actions

People come to QuickBooks Learn & Support for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach:

Qb community
Looking for advice from other business owners?

Visit our QuickBooks Community site.