POS ver 6 zebra lp2824 label printer prints blank single label

We are using an older version of POS (Ver.6) Win XP. I've loaded the XP driver for this printer. The tag printer can print a test page from inside and outside POS. When I try to print a price label, I get a long pause and then a single blank label comes out.  We are willing to pay for support to get this working.

Answer

Hello, idwtd2784.

I appreciate you checking in with us. Let's get this sorted out so you can print labels without any issues in QuickBooks Desktop Point of Sale (POS).

Printing issues may occur if the Zebra printer driver installation is damaged. To resolve the issue, we recommend a few solutions for this. 

You can follow the detailed steps outlined in this article: Troubleshoot tag printer issues.

As a reference, I've added an article about the compatible hardware for QuickBooks POS: Point of Sale - Compatible hardware.

From there, your Zebra printer should function properly and print labels perfectly. 

Please let me know how it goes once you've tried the steps. I'm always around to help. Have a good one. 

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IntuitJane , Community Support Specialist
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