I can no longer access the help function and have lost the ability to prepare manual payroll in quickbooks pro 2014

I am checking to see if my Quickbooks Pro 2014 version is no longer supported.  I have lost the ability to prepare payroll manually which historically I could set through the HELP function, by searching for Manual Payroll.  Now the HELP function crashes and re-directs me to sending a help query by email.  As I am international, the payroll tax bundles do not apply and the manual function works best.  Do I have to upgrade just to be able to access the manual payroll??

Answer

QB 2014 reached end of life in May 2017 and is no longer supported. There are no Updates for it, and you cannot reinstall and register it, either. As Windows 10 was released and gets updated, and as W7 also gets updated to be compliant with current security requirements and other functional needs, QB 2014 falls further and further behind in Compatibility to that OS.

As for Help, Intuit has changed the way Help works. They pulled a lot of articles from being In Product and are relying on the Web Links internal to the program, which yours won't work.

And your data file is now 5 years behind current. So, Yes, you should update to QB 2019 for all sorts of reasons. Manual Payroll works fine in QB for US, as long as you never enable Multi-Currency.

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