what if a credit card clered but I didn't get money

on 1-24-2019 my credit card transactions were 66.01 on deposit from what my receipt says. where is the rest of my money

Answer

Hello there, gsspirits72

Thanks for taking the time to post here in the Community.

Let me route you to the right support with locating your missing credit card transaction money. 

It’s possible there was a merchant fee when processing your credit card payments, and this may be the reason why you’re not getting the $66.01 deposit.

Checking the rest of your money needs pulling up your account. This requires sharing sensitive information and as this is a public forum, I’d suggest contacting our Merchant Services Care Team. 

This is the best team for such inquiries since they can help with locating the missing amount from your credit card payments. From there, they’ll be able to verify if there are fees associated with your cleared credit card transactions. 

Here’s how to reach out to them:

  1. Go to https://community.intuit.com/browse/payments-contact-us.
  2. Get the phone number for QuickBooks Payments.

Keep in touch with me how it goes on your end, gsspirits72. Please don't hesitate to leave a comment below if you have follow-up concerns. I’m always here to help. Have a great day!

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IntuitRaymondJay , Community Support Specialist
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