what if a credit card clered but I didn't get money

on 1-24-2019 my credit card transactions were 66.01 on deposit from what my receipt says. where is the rest of my money


Hello there, gsspirits72

Thanks for taking the time to post here in the Community.

Let me route you to the right support with locating your missing credit card transaction money. 

It’s possible there was a merchant fee when processing your credit card payments, and this may be the reason why you’re not getting the $66.01 deposit.

Checking the rest of your money needs pulling up your account. This requires sharing sensitive information and as this is a public forum, I’d suggest contacting our Merchant Services Care Team. 

This is the best team for such inquiries since they can help with locating the missing amount from your credit card payments. From there, they’ll be able to verify if there are fees associated with your cleared credit card transactions. 

Here’s how to reach out to them:

  1. Go to https://community.intuit.com/browse/payments-contact-us.
  2. Get the phone number for QuickBooks Payments.

Keep in touch with me how it goes on your end, gsspirits72. Please don't hesitate to leave a comment below if you have follow-up concerns. I’m always here to help. Have a great day!

Was this answer helpful? Yes No
Default user avatars original
IntuitRaymondJay , Community Support Specialist
Employee SuperUser

No answers have been posted

More Actions

People come to QuickBooks Learn & Support for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach:

Qb community
Looking for advice from other business owners?

Visit our QuickBooks Community site.